Privacy Policy
Effective Date: 31 July 2026
At Dimax Digital (“Dimax Digital”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit https://dimaxdigital.in, contact us, or engage our digital marketing services.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Information You Voluntarily Provide
When you interact with our website or contact us, you may provide:
- Full Name
- Email Address
- Phone Number
- Company or Business Name
- Website URL
- Project Budget
- Service Requirements
- Any additional information you choose to provide
This information is typically collected through:
- Contact Forms
- Consultation Requests
- Discovery Calls
- Email Communications
- WhatsApp Conversations
- Proposal Requests
B. Information Collected Automatically
When you browse our website, certain technical information may automatically be collected, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on Website
- Referral URLs
- Date and Time of Visit
This information helps us improve website performance, user experience, and security.
2. How We Use Your Information
We use your information for legitimate business purposes, including to:
- Respond to enquiries
- Schedule consultations
- Prepare quotations and proposals
- Deliver our digital marketing services
- Communicate regarding ongoing projects
- Process payments
- Improve our website and customer experience
- Monitor website performance
- Send important project updates
- Provide customer support
- Comply with applicable legal obligations
Where you have given your consent, we may also send occasional updates regarding our services, offers, or industry insights. You may opt out of marketing communications at any time.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Analyse website traffic
- Improve website functionality
- Understand visitor behaviour
- Measure advertising performance
- Enhance user experience
These technologies may include:
- Browser Cookies
- Google Analytics
- Google Ads Conversion Tracking
- Meta (Facebook) Pixel
- Similar analytics and marketing tools
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
4. How We Share Your Information
We value your privacy and do not sell, rent, or trade your personal information to third parties.
However, we may share information with trusted service providers where necessary to operate our business, including:
- Payment Gateway Providers (such as Razorpay)
- Web Hosting Providers
- Cloud Storage Providers
- Email Service Providers
- CRM Platforms
- Analytics Providers
- Advertising Platforms including Google and Meta
These providers process information only for the purpose of delivering services on our behalf.
5. Payment Information
Payments made to Dimax Digital may be processed through secure third-party payment providers such as:
- Razorpay
- UPI Services
- Bank Transfers
- Other authorised payment gateways
We do not store your complete debit card, credit card, net banking, or UPI credentials on our servers.
Payment providers process transactions in accordance with their own privacy and security policies.
6. Data Security
We implement commercially reasonable technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Despite our efforts, no method of electronic transmission or online storage is completely secure. Accordingly, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Deliver services
- Complete contractual obligations
- Resolve disputes
- Maintain business records
- Comply with legal requirements
When information is no longer required, it is securely deleted or anonymised where appropriate.
8. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Request deletion of your information
- Withdraw consent for marketing communications
- Request clarification regarding the processing of your data
To exercise any of these rights, please contact us using the details provided below.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of those external websites.
We encourage you to review their respective privacy policies before providing any personal information.
10. Children’s Privacy
Our services are intended for businesses, entrepreneurs, and individuals above the age of 18 years.
We do not knowingly collect personal information from children.
If we become aware that information from a child has been collected inadvertently, we will take appropriate steps to delete it.
11. International Data Transfers
If you are located outside India, please note that your information may be processed and stored in India or in other countries where our trusted service providers operate.
By using our services, you consent to such processing where legally permitted.
12. Changes to this Privacy Policy
Dimax Digital reserves the right to update this Privacy Policy from time to time.
Any modifications shall become effective immediately upon publication on this page.
We encourage users to review this page periodically to remain informed about how we protect their information.
13. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:
Dimax Digital
Email: akshat@dimaxdigital.in
Phone: +91 8433760081
Registered Office: Mumbai, Maharashtra, India (as displayed on our website)